Frequently asked questions

Methods of placing orders


We have 3 methods to place an order

[Quickest but you will need to DIY yourself. Comes unpainted and unassembled)
1) The "Shop" button in DangPaddles.com has a custom paddle build feature available for you. Note that orders placed through shop are unpainted and unassembled. You'll have to paint and assemble yourself if necessary.

(Quickest fully built orders)
2) The fastest way to reach us for a fully built paddle is Facebook with this form, message us on facebook after to alert us so we can get back to you quicker:
https://forms.gle/f3jps29KJrSCxvXF7

Facebook Link: http://m.me/DangPaddles

(For customers without facebook)
3) Another method to place an order if you dont have a Facebook is the "Request Quote" tab in DangPaddles.com. We have forms available for whatever style of paddles you may want us to design for you, then we'll reply to you with the email provided.




Processing time


Everything on our website are made to order. Standard time for woodwork usually finishes in about 2 weeks. If you've received your order quicker then that means we've been lacking sleep and wanted you to have it earlier! If you need it sooner than standard time let us know, we might have rush options available for you! When ordering, please consider transit time and possible shipping delays from the carrier so you can make sure you get your order in time.
[Shipping] We ship nationwide from CA. Transit time can be 1-5 days. If you need it quicker, we can quote that for you!




Pricing


Prices for our paddles range from $30 to $100+ depending on size and design. We're very comparable to even local Campus Greek store prices with their traditional paddles. When it comes to customizing your paddle, every customization has their own costs, so you can have a low cost custom paddle if you're on a budget. Our popular options for example would be 3ft $80 for the base cost, custom top piece starts at $25 and $20 for the middle Greek Letters cut out, for reference.✌🏻




Do your paddles come with paint?


To be specific, our services are just for the wood only.

Paint jobs are optional for customers. If you need it partially painted, or fully painted, we can direct you to Painters that can help you bring your paddle to life! Please note that this is a separate service to the "wood work" order that you may have placed from us. "Dang Paddles In Color" is a community of talented artists that work with us that can help you guys paint your paddles if needed.
https://www.facebook.com/DangpaddlesColor/
The painters are local to us, so they'll pick up your order, and return to us when completed

Paint Job Disclaimer
Completion dates may vary with the complexity of your paint job and your painter's schedule. Message them early, they can be busier than we are. So please confirm all the details and necessary to them, as you have done with me. Dang Paddles is not responsible for damages, finish date completion, and or shipping delays after the wood work has finished. Dang Paddles recommends assembling and painting these projects youselves.

(Painting tips from Dang Paddles to DIY) https://www.dropbox.com/s/czqp6jl90j9drtk/Painting%20Tips%20v2.pdf?dl=0





Shipping & Pick up


Upon ordering, all shipping orders have shipping costs calculated. We usually ship with USPS, or UPS depending on how quick they can get it to you. There are days when USPS can get a paddle from CA to NY in 2 days versus UPS probably 4-5 days, and we'll go with that for you because we always want you guys to have the quickest turn around rate possible.

Expedited shipping is available too, please just message us about that.
When ordering, please consider transit time for these orders as delays can happen from these shipping carriers. Shipping carriers may advertise 2-5 days, but they do not promise that. Please consider weekends, holidays, and possible seasonal events that may slow down these shipping carriers. Currently the COVID19 is actually affecting shipping carriers right now.

We are not responsible for any shipping delays. If the order is finished that day, it is ready to be picked up asap, if it requires shipping, we will ship it out asap or next busineess day as well, if possible. Dang Paddles is not responsible for any damages or delays caused by the shipping carriers. We will work with you on fixing the issues with these damages. Usually damages are covered by these shipping carriers. So we will do our best to help you with issues if there are any.




Policy & Returns


All wood work orders are Non returnable and cannot be cancelled once placed due to the custom and made to order processes involved.

All orders, after processed, are final because we will start the digital designing process right away. There are no refunds after this process becaus all orders from us are made to order. If our services is needed, if your order is confirmed, we will make it.

Before we make your custom wood work order, we will personally call, text, email, or message you to confirm your design before we make it. This way, you know will how the orders look like before we start the heavy work on your order.

Dang Paddles is not responsible for damages that has occured after leaving the shop for pick up for customers, painters, and or shipments. If damages do occur, we will work with you on the issue because we care!



Damages in Shipping:
Please check your order immediately upon receiving and notify us if the item has been damaged. Please report the damage within 2 weeks with images of the outside box, inside box, and damaged items so we can report this to the shipping carriers if necessary. Images are necessary to damage claims. Once the damages has been inspected from the shipping company, we will arrange to have the damaged items and the package returned and replaced. Please keep the original shipping container and packaging how it was received.




Payment methods


We try our best to optimize our invoicing and shop to accept the general standard payment as possible for your convenience. For efficiency we are able to take the major credit and debit cards, paypal, and newly VENMO (if you have allowed access in your phone app)

Other than these major forms of payment, if Cash is wished to be used, you may come by our store in person as well.




Copyright & Disclaimer


Important information for clients of Dang Paddles and general visitors to this site

Unless otherwise specified and/or credited all images, artwork, text and graphics, of this site, are the copyright of Dang Paddles. All rights reserved. All other images are the copyright and/or trademark of the respective owners. Designs, original art and clip art presented are for the use of the authorized client only. All art, images, designs, and material are copyright of Dang Paddles and may not be resold, added to design or art collections of any nature or any other unauthorized form of distribution or reproduction without express written permission by Dang Paddles.

All materials featured are offered for individual or commercial information only and as such are offered on a ‘as is’ basis. Any other use of graphic material found on the site including mirroring or copying any part of the site is prohibited without the express written consent of Dang Paddles or authorized representatives.

Visitors are permitted, and encouraged to link to this site. You are welcome to link to any page or section of the web site. Any form of reproduction, electronic or otherwise is strictly forbidden without prior written consent. If you have any questions about these terms, or would like information about licensing images and/or materials from Dang Paddles please contact us.

The Client unconditionally guarantees that any element of text or graphics given to Dang Paddles for inclusion in designs do not infringe on any copyright or trademarks that have been already established by another company or organization. The Client will hold harmless and protect Dang Paddles from any claim or suit arising from the use of such as furnished by The Client.

We make every effort to produce original artwork. If, however, we create artwork for you which accidentally infringes on any existing trademarked artwork, our liability is limited only to a refund of the paid amount. Dang Paddles will do no research checking on the legal availability of the name we are creating designs for. It is the Client’s responsibility to ensure that the name of their product, company or service is not already in use, and it is the Client’s sole responsibility to secure a service mark or trademark to protect the rights to any name or image. We will not be held responsible for any legal action that may result from improper due diligence on the availability of a company name or image.

Ownership of the final artwork becomes the full property of the Client, having unlimited, indefinite and unrestricted use of the design upon payment of all fees. Dang Paddles retains the right to display the artwork in their corporate portfolios and marketing materials. All concepts furnished to the client are for client review and comment purposes only. Until all project invoices are paid in full by the Client, Dang Paddles will retain exclusive copyright and ownership of all design and draft materials and any usage will be deemed an infringement of standing copyright protections and pursued appropriately by Dang Paddles. Ownership of final designs are transferred to the client on payment of all fees, however unless otherwise arranged in writing. Dang Paddles retains ownership of all draft materials not used in the final design.

Graphics may not be resold, added to design or art collections, as part of a gallery or template collection or redistributed in any manner without express written permission by Dang Paddles.





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CONTACT US

DangPaddles@Gmail.com

Baldwin Park CA 12981 

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© 2012 DANG PADDLES